Refund and Returns Policy

Here at Purity Peptides Shop, customer satisfaction is important to us. We strive to provide high-quality products and reliable service with every order. Please review our Refunds & Returns Policy carefully before making a purchase.

Returns

Due to the nature of our products, we generally do not accept returns of opened, used, or tampered items.

Returns may be considered only if:

• The product was received damaged;

• The wrong item was shipped;

• The order arrived incomplete;

• The product remains unopened and in its original condition.

To request a return, you must contact our support team within 7 days of delivery. Requests submitted after this period may not be eligible for review.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains incorrect items, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number;

• A description of the issue;

• Clear photographs of the product and packaging.

Once reviewed, we may offer a replacement, store credit, or refund at our discretion.

Refund Eligibility

Refunds may be approved under the following circumstances:

• An item was not delivered due to an error on our part;

• The wrong product was shipped;

• The product arrived damaged and cannot be replaced;

• An order was cancelled before shipment.

Approved refunds will be issued to the original payment method whenever possible.

Non-Refundable Situations

Refunds will generally not be issued for:

• Products that have been opened or used;

• Customer dissatisfaction based on personal expectations;

• Orders delayed by shipping carriers;

• International customs delays, inspections, or seizures;

• Incorrect shipping information provided by the customer;

• Orders marked as delivered by the carrier.

Order Cancellations

Orders may be cancelled before shipment by contacting our support team as soon as possible.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

Shipping Costs

Shipping fees are generally non-refundable unless the error was caused by Purity Peptides Shop.

Customers are responsible for any return shipping costs unless otherwise approved by our support team.

International Orders

Customers are responsible for ensuring that products can legally be imported into their destination country.

Purity Peptides Shop is not responsible for customs delays, import restrictions, duties, taxes, confiscations, or returned packages caused by local regulations.

Lost Packages

If a package appears lost in transit, please contact us so we can assist in working with the shipping carrier.

Claims for lost packages will be reviewed on a case-by-case basis and may require additional investigation before a resolution is offered.

Refund Processing Time

Once a refund has been approved, please allow 5–10 business days for the funds to appear in your account, depending on your payment provider and financial institution.

Contact Us

If you have any questions regarding returns, refunds, damaged products, or order issues, please contact our customer support team. We are committed to providing prompt assistance and working toward a fair resolution whenever possible.

Thank you for choosing Purity Peptides Shop.